KAI deliveries DO NOT require a signature for deliveries.
Domestic UK orders are shipped via DPD, USA orders are shipped via UPS, EU orders are shipped via FedEx and all other international orders are shipped via DHL or FedEx.
DPD deliveries do not require a signature but require a Proof of Delivery Photo to be taken upon delivery. Kindly arrange for a safe place to deliver your KAI items when you receive the notification if you are unavailable within the delivery timeframe communicated in your delivery notification.
UPS deliveries do not require a signature, kindly track your items and make sure you or someone else is available to receive your item(s) on the day of estimated delivery.
FedEx deliveries do not require a signature, kindly arrange for a safe place to deliver your KAI items when you receive the delivery notification if you are unavailable within the delivery timeframe communicated in your delivery notification.
Each order will arrive in our beautiful cotton tote bags (if selected at checkout), each made with individual quotes to add an extra piece of joy to your Kai purchase. These come in two sizes to accommodate for the size of your order. All orders are packed in a black mailing bag to ensure your order is kept secure.
Delays by our shipping partners (DPD, DHL, UPS, and FedEx) are out of our control. If your order has not arrived within 14 business days, please email us at help@kaicollective.com, and we will fix this for you.
Orders placed during new launches or sale periods could take up to 10 extra business days to be dispatched.
DPD, UPS, DHL, and FedEx has end-to-end tracking.
Please do not reject/refuse a delivery due to customs fees. If you choose to reject/refuse delivery due to customs fees, there will be a return fee deducted from your refund to cover return shipping due to your refusal.
Orders are dispatched 1-3 days after purchase. However, please note that during busy periods such as new launches and sales, dispatch may take up to 10 extra business days. We’re working as fast as possible to get your order out ASAP.
Once your order has been dispatched, we estimate that it will take 1-2 working days for UK delivery and 3-7 working days for all other destinations. Domestic UK orders are shipped via DPD, USA orders are shipped via UPS, and all international orders via DHL or FedEx.
EU orders: Items stocked in our EU warehouse are dispatched within 1 working day and delivered within 3–7 working days of your order, depending on your country (see Shipping Costs for your zone). Items held in our UK warehouse travel to our EU warehouse on a weekly shipment. Order by 12:00 noon on Tuesday (UK time) and they arrive around 5-6 working days after items from our EU warehouse has been delivered; orders placed after this time arrive around 10 working days after. If your order includes items from both warehouses, it will arrive in two parcels, each with its own tracking.
If you are placing an international order, please ensure that you’ve filled in your proper address.
Due to a new and improved warehousing solution, once an order is confirmed, we are unable to accommodate changes such as size, colour, or address adjustments.
Please note that we are not liable for custom clearance fees in your country and holding times of packages by customs in your country. This is unfortunately out of our control.
To ensure you receive your order safely, please arrange to have your package delivered to a secure location or to be received in person.
KAI deliveries DO NOT require a signature for deliveries.
Domestic UK orders are shipped via DPD, USA orders are shipped via UPS and all other international orders are shipped via DHL or FedEx.
Our shipping partners do not require signature but confirm delivery with GPS and photo proof. Once an item is marked as "Delivered" by the carrier, KAI is no longer liable. We are not responsible for packages that are lost or stolen after a confirmed delivery.
DPD deliveries do not require a signature but require a Proof of Delivery Photo to be taken upon delivery. Kindly arrange for a safe place to deliver your KAI items when you receive the notification if you are unavailable within the delivery timeframe communicated in your delivery notification.
UPS deliveries do not require a signature, kindly track your items and make sure you or someone else is available to receive your item(s) on the day of estimated delivery.
In the unfortunate event your package is stolen from your building or property after delivery, please contact your property management or local authorities to resolve the issue.
UK Express – £5
Free UK shipping on all orders £190 or more
We now ship to the EU from our own warehouse in the Netherlands, so there are no customs duties, import taxes or extra fees to pay on delivery. The price you see at checkout is the final price.
EU Standard – €12.95
Austria, Belgium, Bulgaria, Czech Republic, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
EU Extended – €13.95
Croatia, Estonia, Greece
EU Islands – €19.95
Cyprus, Malta
Free EU shipping on orders €280 or more.
Determined at Checkout based on Location (+Customs & duties subject to goods value and market rate)
You can now see the customs duties and taxes upfront before checkout.
Free International shipping on orders £350 or more.
USA – $10
Free USA shipping on orders $250 or more
Canada – $25 (+Customs & duties subject to goods value and market rate)
You can now see the customs duties and taxes upfront before checkout.
Free International shipping on orders £350 or more.
Australia – £30
You can now see the customs duties and taxes upfront before checkout.
Free International shipping on orders £350 or more.
Determined at Checkout based on Location (+Customs & duties subject to goods value and market rate)
You can now see the customs duties and taxes upfront before checkout.
Free International shipping on orders £350 or more.
With our EU warehouse in the Netherlands, orders to EU countries are no longer liable for import duties and taxes on delivery. Items shipped to you from our UK warehouse travel to our EU warehouse first, so these are duty-free too.
The Canary Islands, Ceuta, Melilla and the French overseas territories are outside the EU customs and VAT area, so local import taxes may still apply there. This also applies for Countries outside the EU.
If the recipient refuses delivery of their order for any reason, your package will be returned to us. FedEx charges a return fee for this, which must be covered by the customer. If we don’t hear back from the customer, the package will be considered abandoned and disposed of by FedEx, and your order is not eligible for a refund.
The customer is responsible for paying for shipping costs for returning any item/s.
Shipping costs are non-refundable.
Once you’ve received a shipping confirmation for an item, it can no longer be cancelled. Items shipped from the UK warehouse can no longer the cancelled after 12:00 noon (UK time) on the Wednesday after you order.
Import duties and taxes are the responsibility of the recipient and are collected at the time of checkout.
Countries not in the EU can still see the customs duties and taxes upfront before checkout. These charges are outlined and included in the final shipping cost.
They are determined by the customs agency in the destination country and beyond our control. The charges are estimated and these fees vary from country to country. You are still responsible for any additional taxes and fees that may be due under the destination country law.
With our current US warehouse, shipments to the USA are not liable for import duties and taxes.
You are still responsible for any U.S. taxes and fees that may be due under U.S. law.
If the recipient refuses delivery of their order for any reason, your package will be returned to us. UPS charges a return fee for this which must be covered by the customer. If we don't hear back from the customer, the package will be considered abandoned and disposed of by UPS and therefore, your order is not eligible for a refund.
The customer is responsible for paying for shipping costs for returning any item/s.
Shipping costs are non-refundable.
Once an order has been shipped and is in transit, the order can no longer be cancelled.
Import duties and taxes are the responsibility of the recipient and are collected at the time of checkout.
For International shipping (excluding the US), you can now see the customs duties and taxes upfront before checkout. These charges are outlined and included in the final shipping cost.
They are determined by the customs agency in the destination country and beyond our control. The charges are estimated and these fees vary from country to country. You are still responsible for any additional taxes and fees that may be due under the destination country law.
If the recipient refuses delivery of their order for any reason, your package will be returned to us. Our shipping partners (DHL or FedEx) charges a return fee for this which must be covered by the customer. If we don't hear back from the customer, the package will be considered abandoned and disposed of by DHL or FedEx and therefore, your order is not eligible for a refund.
The customer is responsible for paying for shipping costs for returning any item/s.
Shipping costs are non-refundable.
Once an order has been shipped and is in transit, the order can no longer be cancelled.
