All KAI deliveries require a signature upon acceptance.
Domestic UK orders are shipped via DPD and all international orders via DHL.
During the Covid-19 pandemic, please allow up to 14 business days for your order to arrive. DPD & DHL delays are out of our control. If your order has not arrived within 14 business days, please email us at firstname.lastname@example.org, and we will fix this for you.
Excluding UK next day delivery, orders placed during sale periods or new launch periods could take up to 7 business days to be dispatched.
DPD & DHL has end-to-end tracking.
Please do not reject/refuse a delivery due to customs fees. If you choose to reject/refuse delivery due to customs fees, there will be a return fee deducted from your refund to cover return shipping due to your refusal.
Orders are dispatched 1-3 days after purchase. However, please note that during busy periods such as new launches and sales, dispatch may take up to 7 working days.
Once your order has been dispatched, we estimate that it will take 1-2 working days for UK delivery and 3-5 working days for all other destinations. Domestic UK orders are shipped via DPD and all international orders via DHL.
If you are placing an international order, please ensure that you’ve filled in your proper address.
Please note that we are not liable for custom clearance fees in your country and holding times of packages by customs in your country. This is unfortunately out of our control.
Free UK shipping on all orders £140 or more, international shipping £250 or more.
For orders above £20:
UK Express – £5
USA – £10
Europe – £20
Canada – £15
Australia – £15
Rest Of World – £25
For orders under £20:
UK Express – £10
USA – £20
Europe – £30
Canada – £25
Australia – £25
Rest Of World – £35