SHIPPING
The KAI team is on a break for the holiday period, and will resume work on the 6th of January.
Please note that all orders placed from the 20th December - 5th January will be dispatched from the 6th of January. Our customer service team will also resume from the 6th of January.
All KAI deliveries require a signature upon acceptance.
Each order will arrive in our beautiful cotton tote bags, each made with individual quotes to add an extra piece of joy to your Kai purchase. These come in two sizes to accommodate for the size of your order. They will be packed in a black mailing bag to ensure your order is kept secure.
Domestic UK orders are shipped via DPD and all international orders via DHL.
DPD & DHL delays are out of our control. If your order has not arrived within 14 business days, please email us at help@kaicollective.com, and we will fix this for you.
Orders placed during new launches or sale periods could take up to 10 extra business days to be dispatched.
DPD & DHL has end-to-end tracking.
Please do not reject/refuse a delivery due to customs fees. If you choose to reject/refuse delivery due to customs fees, there will be a return fee deducted from your refund to cover return shipping due to your refusal.
The KAI team is on a break for the holiday period, and will resume work on the 6th of January.
Please note that all orders placed from the 20th December - 5th January will be dispatched from the 6th of January. Our customer service team will also resume from the 6th of January.
Orders are dispatched 1-3 days after purchase. However, please note that during busy periods such as new launches and sales, dispatch may take up to 10 extra business days. We’re working as fast as possible to get your order out ASAP.
Once your order has been dispatched, we estimate that it will take 1-2 working days for UK delivery and 3-5 working days for all other destinations. Domestic UK orders are shipped via DPD and all international orders via DHL.
If you are placing an international order, please ensure that you’ve filled in your proper address.
Please note that we are not liable for custom clearance fees in your country and holding times of packages by customs in your country. This is unfortunately out of our control.
Free UK shipping on all orders £190 or more, international shipping £350 or more.
UK Express – £5
USA – £10
Europe – £20
Canada – £15
Australia – £15
Rest Of World – £25
EU COUNTRIES
Please note that after Brexit, all orders to EU countries are liable for customs and duties charges. This is unfortunately one of many sad realities of Brexit and completely out of our control.
USA
Most shipments to the USA will not be liable for duties and taxes.
Shipments of goods that are valued at US$800 or less may be imported without the payment of duties and taxes. If your order is above this threshold, we advise that you split your order into two or more separate orders to avoid paying additional fees.
You are responsible for any U.S. duties, taxes and fees that may be due under U.S. law.
Import duties and taxes are the responsibility of the recipient and are collected at the time of delivery.
These charges are not included in the total at checkout. They are determined by the customs agency in the destination country and beyond our control. We are not able to estimate these fees as they vary from country to country. The best way to calculate the costs is by contacting your local carrier/customs office.
If the recipient refuses delivery of their order for any reason, your package will be returned to us. DHL charges a return fee for this which must be covered by the customer. If we don't hear back from the customer, the package will be considered abandoned and disposed of by DHL and therefore, your order is not eligible for a refund.
The customer is responsible for paying for shipping costs for returning any item/s.
Shipping costs are non-refundable.
Once an order has been shipped and is in transit, the order can no longer be cancelled.
INTERNATIONAL
Import duties and taxes are the responsibility of the recipient and are collected at the time of delivery.
These charges are not included in the total at checkout. They are determined by the customs agency in the destination country and beyond our control. We are not able to estimate these fees as they vary from country to country. The best way to calculate the costs is by contacting your local carrier/customs office.
If the recipient refuses delivery of their order for any reason, your package will be returned to us. DHL charges a return fee for this which must be covered by the customer. If we don't hear back from the customer, the package will be considered abandoned and disposed of by DHL and therefore, your order is not eligible for a refund.
The customer is responsible for paying for shipping costs for returning any item/s.
Shipping costs are non-refundable.
Once an order has been shipped and is in transit, the order can no longer be cancelled.