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FREE UK SHIPPING ON ALL ORDERS £140 OR MORE, INTERNATIONAL SHIPPING £250 OR MORE
FREE UK SHIPPING ON ALL ORDERS £140 OR MORE, INTERNATIONAL SHIPPING £250 OR MORE

FAQ

Orders are dispatched from our warehouse within 1-3 business days. Please note that orders placed during sale periods or new launch periods could take up to 7 business days to be dispatched due to a highly increased demand.

Once your order has been dispatched, you will receive an email with the tracking details where you will be able to track your kai order throughout it’s journey.

Please email help@kaicollective.com immediately if you need to change or cancel your order. After your order has been dispatched, unfortunately we will no longer be able to amend it.

Yes, we accept returns. Start your easy, quick returns process here.

Please note that merchandise is accepted for refund if returned in an approved and saleable condition within 14 days from when you received it. It must have all tags on, and be returned in all original packaging including ziploc bag, and be free from all make-up, stains and smells. It must also have not been washed or altered in any way. This is a strict policy as it is important to us that all members of our community receive their orders in great condition.

SALE Items Cannot Be Returned Or Exchanged.

After we have received your return, please allow 5-10 working days for it to be processed.

We do not offer exchanges. Please return your item here for a refund and place a new order.

 

Merchandise is accepted for refund if returned in an approved and saleable condition within 14 days from when you received it. It must have all tags on, and be returned in all original packaging including ziploc bag, and be free from all make-up, stains and smells. It must also have not been washed or altered in any way. This is a strict policy as it is important to us that all members of our community receive their orders in great condition.

Shipping times vary depending on the shipping destination. After dispatching, our estimated shipping times are:

UK | 1-2 working days

Rest of the world | 2-4 working days

 

Please note that these are estimates and can be subjected to external delays such as customs and covid-19 delays. This is unfortunately out of our control.

Most of our styles are in very limited quantities and only released once. Please subscribe to our mailing list here, to be the first one to know when we launch new collections so you don’t miss out.

Please email  press@kaicollective.com for all press enquiries.