Orders are typically dispatched from our warehouses within 1-3 business days.However, please note that during busy periods such as new launches and sales, dispatch may take up to 10 extra business days. We’re working as fast as possible to get your order out ASAP.
Once your order has been dispatched, you will receive an email with the tracking details where you will be able to track your kai order throughout it’s journey.
Due an improved warehousing solution, we are currently unable to accommodate any changes to confirmed orders including size, address update and colours. Kindly confirm all the information before placing your order. We are happy to cancel your order if the order has not been dispatched, if the order has been shipped, we are unable to cancel your order.
Yes, we accept returns. Start your easy, quick returns process here.
Please note that merchandise is accepted for refund if returned in an approved and saleable condition within 14 days from when you received it.
It must have all tags on, and be returned in all original packaging including ziploc bag, and be free from all make-up, hair, stains and smells (including perfume). It must also have not been washed or altered in any way. This is a strict policy as it is important to us that all members of our community receive their orders in great condition.
If your item does not meet the criteria mentioned above, your return will be rejected and sent back to you.
Alternatively, we can accept the return and KAI will charge a restocking fee of up to 30% of the merchandise value on the return. Please ensure the returned merchandise adheres to all the conditions listed above.
After we have received your return, please allow 7-10 working days for it to be processed.
Once processed, a refund will be initiated and you should receive the refund within 3-5 working days back in your account.
We do not offer exchanges. Please return your item here for a refund and place a new order.
Please note that merchandise is accepted for refund if returned in an approved and saleable condition within 14 days from when you received it.
It must have all tags on, and be returned in all original packaging including ziploc bag, and be free from all make-up, hair, stains and smells (including perfume). It must also have not been washed or altered in any way. This is a strict policy as it is important to us that all members of our community receive their orders in great condition.
If your item does not meet the criteria mentioned above, your return will be rejected and sent back to you.
Alternatively, you return can be expected and KAI will charge a restocking fee of up to 30% of the merchandise value on the return, please ensure the returned merchandise adheres to all the conditions listed above.
Our Waitlist/preorder feature allows you to reserve an item before it is ready to ship. This guarantees that the product is yours once it begins to ship.
You will only be charged once the product is now available to ship. Your payment method will be authorised at checkout, but the actual charge will not be taken until the item is ready to be shipped.
Estimated arrival dates are shown on the product page. As soon as the item is ready to ship, you will receive an upcoming charge email 24 hours before you are charged. Once successfully charged, your order will be processed and shipped within our standard order processing times. You’ll receive a shipping confirmation email with tracking details once it ships.
Yes, you can cancel your pre‑order at any time before the item has been charged and shipped. Simply log into your account, navigate to your orders, select the waitlist order and cancel.
No - waitlist item orders must be placed separately from ready-to-ship items. This ensures that ready-to-ship items are not delayed and are shipped to you within our standard processing times.
Occasionally, availability dates may shift due to logistical delays. If this happens, we’ll update the product page and notify you by email.
You’ll receive an email as soon as your item is available, notifying you of an upcoming charge and again once it has shipped. If you created an account, you can also track your order status in your dashboard.
Yes, unless stated otherwise on the product page. Any valid discount code can be applied at checkout.
Each item will ship as soon as it arrives. If multiple waitlist items arrive at different times, they may ship separately.
Shipping times vary depending on the shipping destination.
Please see our Shipping Policy here
Please note that these are estimates and can be subjected to external delays such as customs and worldwide shipping delays. This is unfortunately out of our control.
Most of our styles are in very limited quantities and only released once.
Please subscribe to our mailing list here, to be the first one to know when we launch new collections so you don’t miss out.
Please email press@kaicollective.com for all press enquiries.
We are unable to ship an order to a P.O. Box. Please provide a residential delivery address.
The welcome discount code is 10% off your first order.
You can receive the discount code by signing up for our newsletter.
The discount code will be delivered via email. Please check your junk mail if you are unable to find the discount code in your inbox.
We are unable to apply the welcome discount to an order that has already been created.
The discount code is valid for 7 days.
