OPERATIONS MANAGER
Responsibilities
- Ensure that orders are always dispatched quickly and efficiently, with minimal errors
- Oversee our transition to 3PL Q4 2024/Q1 2025
- Communicate with suppliers to ensure timely production and delivery of goods Manage the goods in process to ensure efficiency and accuracy
- Build and implement sensible processes around all parts of the business Ensure that all teams are fulfilling their deliverables in line with the business calendar
- Ensure that all emails and queries are responded to swiftly, carefully, and thoughtfully so that customers are always satisfied
- Oversee the formation, hiring and managing of a customer service team after we move to 3PL
- Manage all communications and queries between our team and the 3PL team
- Ensure that all new stock is unboxed, counted and processed accurately
- Ensure that stock quantities on the website are always accurate
- Perform stock counts on a regular basis
- After we move to 3PL, ensure that they are working accurately and efficiently
- Create all orders and restock orders at the right time Provide barcodes to manufacturers for all new orders
- Ensure that returns and restock of returned items are processed in a timely manner
- Execute weekly sales analysis summaries Use weekly sales analysis to provide direction to creative manager and social media manager on what items we need to promote more, trends that you are noticing etc.
- Ensure that the office is always in good condition and stocked up with all supplies, water, snacks etc. necessary
- Manage office and general team logistics- e.g. office moves, stock moves between different premises
- Take the lead on planning and organizing all aspects of sales and sample sales
- Ensure that stock counts on the website are always accurate
- Keep website up to date- scrub sold out items unless otherwise advised
- Upload new products to website and complete their listings- create product, get copy from designer, update product pages with size guides etc.
- Obtain size specifications from the designer for all new product listings
- Lead any new programs, apps, features etc. that we need to implement on the website
- Amend and update all policies, ensure FAQs are up to date and as helpful as possible
- Liaise with IT person for all website updates and fixes
Qualifications
- Bachelor's degree in a related field
- At least 2 years’ work experience in a similar role
- Proven experience in operations management
- Excellent written and verbal communication skills
- Proficiency with Microsoft Excel
Requirements
- Must be prepared to work very hard and meet challenging deadlines and demands
- Must be London-based and able to travel into our office or to an event 4 or 5 days a week
Benefits and Renumeration
- Competitive salary
- Clothing discount
- Beautiful office in Shoreditch
- Fun, intellectually stimulating and exciting working environment
- Opportunity to make a huge change in a small brand with a great purpose
- Tuesdays WFH most of the time
To apply for this job, please send your CV along with cover letter and/or portfolio to careers@kaicollective.com
SOCIAL MEDIA PRODUCER
Responsibilities
- Prepare a comprehensive content strategy plan- this should include a content strategy for Kai product, the Kai team, and founder content
- Continuously brainstorm and explore innovative ways to create captivating and engaging content
- Stay updated with industry trends and integrate them into Kai Collective's content strategy
- Ideate new content formats that transcend trends Pre-plan content ideas and concepts before shoots for efficiency & collaborate with our creative manager to agree on all shoot day content needs
- Plan and execute content ideas to the highest standards
- Ensure there is ongoing content for all social media platforms and for every single drop
- When you are provided content captured by members of the team, collaboratively plan the full storyline, and edit it into the final video
- Maintain a roster of models and content creators (International, US & UK based) who we can work with Edit content to a very high standard
- Actively seek out and onboard new content creators as necessary Attend and document shoots and events
- Always create content tailored to the specific social platform Ensure that we maximise utility of existing content
- Create concepts for daily Instagram stories Collaborate with creative manager to ensure that we have all content necessary for the mailing list
- Effective documentation of content ideas, songs, themes, and trends for everyone’s easy access and viewing
- Community engagement on all social media platforms (TikTok, Instagram, Pinterest, Twitter, Threads, Mailing List) Influencer outreach and engagement
TikTok Specific:
- Have a deep understanding of how TikTok works and what type of content performs well on the platform
- Ensure the daily posting of 2-3 TikTok videos that reflect Kai Collective's identity
- Develop unique approaches to execute trends that align with Kai Collective's branding and style, independent of industry trends
- Stay up to date with current TikTok trends and identify opportunities for Kai Collective to participate
Qualifications:
- Bachelor's degree in a related field
- At least 2 years’ work experience in a similar role
- Proven experience in content creation, social media management, or a similar role
- Be comfortable in front of the camera and have a vibrant personality
- A strong sense of personal style and deep interest in fashion
- A strong understanding of social media platforms, trends, and algorithms
- Excellent written and verbal communication skills
- Highly creative and able to think outside the box Exceptional organisational and time management skills
- Proficiency with content creation tools and software, such as video and picture editing apps
- Proficiency with Adobe Photoshop, InDesign & Premiere Pro
- Strong interpersonal skills for working with content creators and team members
Requirements:
- Must be prepared to work very hard and meet challenging deadlines and demands
- Must be London-based and able to travel into our office or to an event 4 or 5 days a week
Benefits and renumeration:
- Competitive salary
- Clothing discount
- Beautiful office in Shoreditch
- Fun, intellectually stimulating and exciting working environment
- Opportunity to make a huge change in a small brand with a great purpose
- Tuesdays WFH most of the time
To apply for this job, please send your CV along with cover letter and/or portfolio to careers@kaicollective.com
WOMENSWEAR FASHION DESIGNER/ PRODUCT DEVELOPMENT MANAGER
Responsibilities:
- Hybrid role combining fashion design and product development
- Have a great understanding of culture- past and present, and translate that into clothing
- Manage design process from conception to final styling
- Market research to identify new trends, fabric, and techniques
- Collaborate with team members to select seasonal themes and create new concepts
- Create product sketches and technical drawings
- Review product for style and fit, and revise if necessary
- Present story, mood board, colour boards to the team
- Work with founder to decide design direction of the brand each season
- Ability to communicate with manufacturers daily and effectively
- Oversee and manage product life cycle from inception through to final- update sample tracker and critical path
- Create product listings on website and know all products extremely well
- Work with merchandiser to analyse sales performance to inform design direction
- Lead all fittings: schedule fittings based on when items are received from manufacturers, gather necessary models or team members for try-ons, review product for style, measurement, fit and fabric revisions. Clearly and expertly document, and communicate all feedback accurately to the manufacturers.
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Document and archive all work on the drive in an organized and structured manner
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Test quality of samples (wash tests, all day wear test etc.) to ensure that the fabric and sewing of the garment are excellent
Who You Are:
- Able to sketch digitally and freehand
- Multitasker
- Excellent communication skills
- Excellent organisation and admin skills
- Must have a great eye and an excellent sense of style and colour
- Trendsetter and non-conformist
- Identify opportunities and think outside of the box
- Exceptional work ethic and comfortable with hard and pressured work
- Your designs demonstrate a love for structure, detail and maximalism
Requirements:
- Must be London-based and able to commute to our Shoreditch office
- Must have an excellent portfolio. Applications without a portfolio will not be accepted
- Must write a cover letter
- Highly proficient in Adobe Creative Cloud – specifically Adobe Photoshop and Adobe Illustrator
- Proven understanding of trend and colour forecasting
To apply for this role, please send your CV along with cover letter and portfolio to careers@kaicollective.com.