Community Management & Engagement
• Support day-to-day community management across Instagram, TikTok, and Pinterest
• Reply to DMs and comments in a thoughtful, brand-aligned tone
• Engage proactively with Kai’s online community through comments, reposts, and conversation
• Repost relevant community content and UGC across Instagram Stories and TikTok
• Collate and organise brand tags, mentions, and UGC in shared folders and libraries
• Assist in maintaining Kai’s tone of voice across community interactions
Influencer & Partnership Support
• Research and source creators, influencers, stylists, and culturally aligned talent
• Support influencer gifting outreach, logistics, tracking, and follow-up
• Maintain accurate influencer and press databases including sizing, addresses, gifting history, and coverage
• Organise influencer coverage, content, and performance tracking
• Assist with showroom appointments, gifting preparation, and influencer activations
• Coordinate sample logistics and returns with the warehouse and internal team
Social Media & Content Support
• Assist with planning and maintaining the content calendar
• Create and post Instagram Stories and Pinterest content
• Support with organising and scheduling social content
• Assist with basic graphic design, resizing assets, and preparing content for digital platforms
• Support campaign preparation, shoot organisation, and post-shoot asset management
• Upload and organise campaign and social media assets across the website and digital channels
Community, Loyalty & CRM Support
• Support with ideation and execution for Kai Society and other community loyalty initiatives
• Assist with newsletter and SMS preparation
• Help organise customer gifting moments, surprises, and community activations
Cultural Research & Trend Monitoring
• Monitor social media, fashion, and internet culture trends and proactively share relevant insights and opportunities
• Identify emerging creators, communities, conversations, and cultural moments aligned with the Kai world
• Support social listening and community insight reporting