Orders are typically dispatched from our warehouses within 1-3 business days.However, please note that during busy periods such as new launches and sales, dispatch may take up to 10 extra business days. We’re working as fast as possible to get your order out ASAP.
Once your order has been dispatched, you will receive an email with the tracking details where you will be able to track your kai order throughout it’s journey.
Due an improved warehousing solution, we are currently unable to accommodate any changes to confirmed orders including size, address update and colours. Kindly confirm all the information before placing your order. We are happy to cancel your order if the order has not been dispatched, if the order has been shipped, we are unable to cancel your order.
Yes, we accept returns. Start your easy, quick returns process here.
Please note that merchandise is accepted for refund if returned in an approved and saleable condition within 14 days from when you received it.
It must have all tags on, and be returned in all original packaging including ziploc bag, and be free from all make-up, hair, stains and smells (including perfume). It must also have not been washed or altered in any way. This is a strict policy as it is important to us that all members of our community receive their orders in great condition.
If your item does not meet the criteria mentioned above, your return will be rejected and sent back to you.
Alternatively, we can accept the return and KAI will charge a restocking fee of up to 30% of the merchandise value on the return. Please ensure the returned merchandise adheres to all the conditions listed above.
After we have received your return, please allow 7-10 working days for it to be processed.
Once processed, a refund will be initiated and you should receive the refund within 3-5 working days back in your account.
We do not offer exchanges. Please return your item here for a refund and place a new order.
Please note that merchandise is accepted for refund if returned in an approved and saleable condition within 14 days from when you received it.
It must have all tags on, and be returned in all original packaging including ziploc bag, and be free from all make-up, hair, stains and smells (including perfume). It must also have not been washed or altered in any way. This is a strict policy as it is important to us that all members of our community receive their orders in great condition.
If your item does not meet the criteria mentioned above, your return will be rejected and sent back to you.
Alternatively, you return can be expected and KAI will charge a restocking fee of up to 30% of the merchandise value on the return, please ensure the returned merchandise adheres to all the conditions listed above.
Shipping times vary depending on the shipping destination.
Please see our Shipping Policy here
Please note that these are estimates and can be subjected to external delays such as customs and worldwide shipping delays. This is unfortunately out of our control.
Most of our styles are in very limited quantities and only released once.
Please subscribe to our mailing list here, to be the first one to know when we launch new collections so you don’t miss out.
Please email press@kaicollective.com for all press enquiries.
